{"id":495736,"date":"2026-08-27T16:12:22","date_gmt":"2026-08-27T13:12:22","guid":{"rendered":"https:\/\/mc.today\/?p=495736"},"modified":"2026-08-27T16:12:22","modified_gmt":"2026-08-27T13:12:22","slug":"21-cx-conference-zbere-lideriv-yaki-zminyuyut-biznes-cherez-kliyentskij-dosvid","status":"publish","type":"post","link":"https:\/\/mc.today\/uk\/21-cx-conference-zbere-lideriv-yaki-zminyuyut-biznes-cherez-kliyentskij-dosvid\/","title":{"rendered":"21\u2019CX CONFERENCE \u0417\u0411\u0415\u0420\u0415 \u041b\u0406\u0414\u0415\u0420\u0406\u0412, \u042f\u041a\u0406 \u0417\u041c\u0406\u041d\u042e\u042e\u0422\u042c \u0411\u0406\u0417\u041d\u0415\u0421 \u0427\u0415\u0420\u0415\u0417 \u041a\u041b\u0406\u0404\u041d\u0422\u0421\u042c\u041a\u0418\u0419 \u0414\u041e\u0421\u0412\u0406\u0414"},"content":{"rendered":"<p>\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456?<\/p>\n<p>\u0417\u0430 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u0430\u043c\u0438 <strong>For\u00adrester<\/strong>: \u0442\u0440\u0435\u0442\u0438\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0443 2026 \u0440\u043e\u0446\u0456 \u043c\u043e\u0436\u0435, \u043d\u0430\u0432\u043f\u0430\u043a\u0438, \u043f\u043e\u0433\u0456\u0440\u0448\u0438\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0447\u0435\u0440\u0435\u0437 \u043d\u0435\u0432\u0434\u0430\u043b\u043e \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u0438\u0439 AI-self-ser\u00advice. <strong>AI<\/strong><strong> \u0434\u0456\u0439\u0441\u043d\u043e \u043c\u043e\u0436\u0435 \u0437\u0440\u043e\u0431\u0438\u0442\u0438 <\/strong><strong>CX<\/strong><strong> \u0448\u0432\u0438\u0434\u0448\u0438\u043c. \u0410\u043b\u0435 \u0447\u0438 \u043c\u043e\u0436\u0435 \u0432\u0456\u043d \u0437\u0440\u043e\u0431\u0438\u0442\u0438 \u0439\u043e\u0433\u043e \u0446\u0456\u043d\u043d\u0456\u0448\u0438\u043c?<\/strong> \u0414\u043e\u0432\u0456\u0440\u0430, \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442, \u0435\u043c\u043f\u0430\u0442\u0456\u044f, \u0432\u0456\u0434\u0447\u0443\u0442\u0442\u044f \u0442\u043e\u0433\u043e, \u0449\u043e \u0431\u0440\u0435\u043d\u0434 \u0441\u043f\u0440\u0430\u0432\u0434\u0456 \u0442\u0435\u0431\u0435 \u0440\u043e\u0437\u0443\u043c\u0456\u0454, \u2014 \u0441\u0430\u043c\u0435 \u0446\u0435 \u0454 \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442\u043e\u043c \u0421\u0425. \u041a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u0430 \u043f\u0435\u0440\u0435\u0432\u0430\u0433\u0430 \u0437\u043c\u0456\u0449\u0443\u0454\u0442\u044c\u0441\u044f \u0434\u043e \u0437\u0434\u0430\u0442\u043d\u043e\u0441\u0442\u0456 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 <strong>\u043f\u0435\u0440\u0435\u0442\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u0437\u043d\u0430\u043d\u043d\u044f \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430 \u043d\u0430 \u0440\u0456\u0448\u0435\u043d\u043d\u044f, \u044f\u043a\u0456 \u0437\u043c\u0456\u043d\u044e\u044e\u0442\u044c \u0431\u0456\u0437\u043d\u0435\u0441<\/strong> \u0456, \u0432\u043e\u0434\u043d\u043e\u0447\u0430\u0441, \u0437\u0431\u0435\u0440\u0456\u0433\u0430\u0442\u0438 \u0442\u0435, \u0449\u043e \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0456\u0457 \u043d\u0435 \u043c\u043e\u0436\u0443\u0442\u044c \u0432\u0456\u0434\u0442\u0432\u043e\u0440\u0438\u0442\u0438.<\/p>\n<div class=\"mobile-hide text-center clearfix text-center-block\" style=\"margin-bottom: 10px;\">\n    <!-- \/22996452404 -->\n    <div id=\"div-gpt-ad-6142730376-81\" style=\"min-width: 728px; min-height: 90px;\">\n      <script>\n        googletag.cmd.push(function() { googletag.display('div-gpt-ad-6142730376-81'); });\n      <\/script>\n    <\/div>\n<\/div>\n<div class=\"mobile-show text-center clearfix no-amp\" style=\"margin-bottom: 10px;width: 100%;\">\n    <!-- \/22996452404 -->\n    <div id=\"div-gpt-ad-2530602590-81\" style=\"min-width: 300px; min-height: 250px;\">\n      <script>\n        googletag.cmd.push(function() { googletag.display('div-gpt-ad-2530602590-81'); });\n      <\/script>\n    <\/div>\n<\/div>\n<p>\u0421\u0430\u043c\u0435 \u043f\u0440\u043e \u0446\u0435 \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0438\u043c\u0443\u0442\u044c <strong>22 \u0432\u0435\u0440\u0435\u0441\u043d\u044f \u043d\u0430 <a href=\"https:\/\/kagroup.ua\/cx\/\" target=\"_blank\" rel=\"nofollow\">21\u2019 <\/a><\/strong><a href=\"https:\/\/kagroup.ua\/cx\/\" target=\"_blank\" rel=\"nofollow\"><strong>CUSTOMER<\/strong> <strong>EXPERIENCE<\/strong> <strong>CONFERENCE<\/strong><strong>: \u0415\u043a\u043e\u043d\u043e\u043c\u0456\u043a\u0430 \u043c\u0430\u0439\u0431\u0443\u0442\u043d\u044c\u043e\u0433\u043e<\/strong><\/a> \u0443 \u041a\u0438\u0454\u0432\u0456. \u041b\u0456\u0434\u0435\u0440\u0438 \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u0442\u0430 CX \u0437\u0431\u0435\u0440\u0443\u0442\u044c\u0441\u044f, \u0449\u043e\u0431 \u0440\u043e\u0437\u0456\u0431\u0440\u0430\u0442\u0438\u0441\u044f, \u044f\u043a \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0441\u0442\u0430\u0454 \u0447\u0430\u0441\u0442\u0438\u043d\u043e\u044e \u0431\u0456\u0437\u043d\u0435\u0441-\u043c\u043e\u0434\u0435\u043b\u0456, \u0432\u043f\u043b\u0438\u0432\u0430\u0454 \u043d\u0430 \u0434\u043e\u0445\u0456\u0434 \u0456 \u0432\u0438\u0437\u043d\u0430\u0447\u0430\u0454 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043e\u0441\u043f\u0440\u043e\u043c\u043e\u0436\u043d\u0456\u0441\u0442\u044c \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0442\u0430 \u044f\u043a \u0432\u0438\u0441\u0442\u043e\u044f\u0442\u0438 \u043f\u0456\u0434 \u0442\u0438\u0441\u043a\u043e\u043c \u0432\u0438\u043a\u043b\u0438\u043a\u0456\u0432 \u043d\u0435\u043f\u0435\u0440\u0435\u0431\u043e\u0440\u043d\u043e\u0457 \u0441\u0438\u043b\u0438. <strong>\u041e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0442\u043e\u0440<\/strong> \u2014 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f <strong>KA<\/strong> <strong>Group<\/strong>, \u0449\u043e \u0432\u0436\u0435<strong> 14 \u0440\u043e\u043a\u0456\u0432 <\/strong>\u043f\u043e\u0441\u043f\u0456\u043b\u044c \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e \u0440\u043e\u0437\u0432\u0438\u0432\u0430\u0454 \u0442\u0435\u043c\u0443 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0433\u043e \u0434\u043e\u0441\u0432\u0456\u0434\u0443 \u0432 \u0423\u043a\u0440\u0430\u0457\u043d\u0456.<\/p><aside class=\"widget_telegram widget_telegram1\"><div class=\"widget_left\"><img decoding=\"async\" src=\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/logo.svg\" alt=\"logo itc\" width=\"64\" height=\"64\"><span>\u0413\u0440\u043e\u0448\u0456, \u043a\u0430\u0440\u2019\u0454\u0440\u0430 \u0442\u0430 \u0456\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0456\u0457<\/span><\/div><div class=\"widget_right\"><a href=\"https:\/\/t.me\/mctoday\" target=\"_blank\" rel=\"nofollow\">\u0427\u0438\u0442\u0430\u0442\u0438 \u0443 Telegram <img decoding=\"async\" src=\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/arrow.svg\" alt=\"arrow\" width=\"12\" height=\"12\"><\/a><\/div><\/aside>\n    <style>\n        .widget_telegram{width: 100%;height:100px;background: url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back1.png\") left top no-repeat, url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back2.png\") right bottom no-repeat, linear-gradient(90deg, #005888, #208FFF);padding: 0 18px;display: flex;align-items: center;margin-bottom: 25px;margin-top: 30px;border-radius: 12px;}\n        .widget_left{display: flex;align-items: center;width: 100%;justify-content: center;}\n        .widget_right{flex: 0 0 180px;display: flex;align-items: center;justify-content: space-between;}\n        .widget_left img{flex: 0 0 64px;margin-right: 18px;}\n        .widget_left span{color: #fff;font-size: 28px;font-weight: 700;line-height: 1.3;letter-spacing: -0.01em;}\n        .widget_right a{display: flex;padding: 12px 16px;background: #FCE045;font-size: 14px;font-weight: 500;line-height: 1;color: #000;border-radius: 10px;border: none !important;align-items: center;letter-spacing: -0.01em;}\n        .widget_right a img{bottom: 0;right: 0;margin-left: 10px;}\n        .widget_right img{position: relative;bottom: 14px;}\n        @media (max-width: 768px){\n        .widget_telegram{height:162px;padding: 18px;flex-direction: column;border-radius: 12px;background: url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back1-m.png\") left top no-repeat, url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back2-m.png\") right bottom no-repeat, linear-gradient(135deg, #005888, #208FFF);}\n        .widget_left{align-items: flex-start;margin-bottom: 15px;}\n        .widget_left span{font-size: 22px;}\n        .widget_right{width: 100%;align-items: flex-start;flex: 0;}\n        .widget_right img{bottom: 16px;right: -18px;}\n        }\n    <\/style>\n    \n<hr>\n<p style=\"text-align: center;\"><strong>24 \u043b\u0438\u043f\u043d\u044f 2026 | \u041a\u0438\u0457\u0432 | <\/strong><strong>Online<\/strong><strong> + <\/strong><strong>Offline<\/strong><strong> | 400+ \u0443\u0447\u0430\u0441\u043d\u0438\u043a\u0456\u0432<\/strong><\/p>\n<hr>\n<p><strong>\u041a\u043b\u044e\u0447\u043e\u0432\u0438\u043c\u0438 \u0442\u0435\u043c\u0430\u043c\u0438 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0456\u0457 \u0441\u0442\u0430\u043d\u0443\u0442\u044c \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u0456 \u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0434\u043b\u044f \u0441\u044c\u043e\u0433\u043e\u0434\u0435\u043d\u043d\u044f \u0431\u0456\u0437\u043d\u0435\u0441\u0443:<\/strong><\/p>\n<ul>\n<li><strong>\u0429\u043e \u0441\u0430\u043c\u0435 \u0437\u043c\u0456\u043d\u044e\u0454 <\/strong><strong>AI<\/strong> \u0432 \u043e\u043f\u0435\u0440\u0430\u0446\u0456\u0439\u043d\u0456\u0439 \u043c\u043e\u0434\u0435\u043b\u0456 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0442\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u043c\u0443 \u0434\u043e\u0441\u0432\u0456\u0434\u0456;<\/li>\n<li><strong>Cus\u00adtomer<\/strong><strong>-<\/strong><strong>Cen\u00adtric<\/strong> <strong>Growth<\/strong><strong>:<\/strong> \u0447\u043e\u043c\u0443 \u0433\u043b\u0438\u0431\u043e\u043a\u0435 \u0440\u043e\u0437\u0443\u043c\u0456\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0430 \u0441\u0442\u0430\u0454 \u043e\u0441\u043d\u043e\u0432\u043e\u044e \u043d\u043e\u0432\u043e\u0457 \u043c\u043e\u0434\u0435\u043b\u0456 \u0437\u0440\u043e\u0441\u0442\u0430\u043d\u043d\u044f;<\/li>\n<li><strong>CX<\/strong><strong> \u043d\u0430 \u0434\u0432\u043e\u0445 \u0433\u043e\u0440\u0438\u0437\u043e\u043d\u0442\u0430\u0445:<\/strong> \u044f\u043a \u043e\u0434\u043d\u043e\u0447\u0430\u0441\u043d\u043e \u0432\u0456\u0434\u043d\u043e\u0432\u043b\u044e\u0432\u0430\u0442\u0438 \u0432\u0442\u0440\u0430\u0447\u0435\u043d\u0435, \u0437\u0430\u0431\u0435\u0437\u043f\u0435\u0447\u0443\u0432\u0430\u0442\u0438 \u0431\u0435\u0437\u043f\u0435\u0440\u0435\u0440\u0432\u043d\u0456\u0441\u0442\u044c \u0441\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0442\u0430 \u0456\u043d\u0432\u0435\u0441\u0442\u0443\u0432\u0430\u0442\u0438 \u0432 \u043d\u0430\u0441\u0442\u0443\u043f\u043d\u0443 \u043c\u043e\u0434\u0435\u043b\u044c \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0433\u043e \u0434\u043e\u0441\u0432\u0456\u0434\u0443;<\/li>\n<li><strong>\u0415\u043a\u043e\u043d\u043e\u043c\u0456\u043a\u0430 <\/strong><strong>CX<\/strong><strong>:<\/strong> \u044f\u043a \u043f\u043e\u0432\u2019\u044f\u0437\u0430\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0456\u0437 reten\u00adtion, CLV, CAC \u0442\u0430 \u043f\u043e\u0432\u0442\u043e\u0440\u043d\u0438\u043c\u0438 \u043f\u043e\u043a\u0443\u043f\u043a\u0430\u043c\u0438;<\/li>\n<li><strong>CX<\/strong><strong>-\u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0434\u043b\u044f <\/strong><strong>CEO<\/strong><strong> \u0456 <\/strong><strong>CFO<\/strong><strong>:<\/strong> \u0449\u043e \u0441\u043f\u0440\u0430\u0432\u0434\u0456 \u043f\u043e\u043a\u0430\u0437\u0443\u0454 \u0431\u0456\u0437\u043d\u0435\u0441-\u0435\u0444\u0435\u043a\u0442, \u0430 \u0449\u043e \u0437\u0430\u043b\u0438\u0448\u0430\u0454\u0442\u044c\u0441\u044f \u043b\u0438\u0448\u0435 \u043a\u0440\u0430\u0441\u0438\u0432\u043e\u044e \u0446\u0438\u0444\u0440\u043e\u044e;<\/li>\n<li><strong>\u0426\u0456\u043d\u0430 \u00ab\u0449\u0430\u0441\u043b\u0438\u0432\u043e\u0433\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u00bb:<\/strong> \u0434\u0435 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u043c\u0435\u0436\u0430 \u043c\u0456\u0436 \u0432\u0438\u043f\u0440\u0430\u0432\u0434\u0430\u043d\u0438\u043c\u0438 \u0456\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0456\u044f\u043c\u0438 \u0432 CX \u0442\u0430 \u0432\u0438\u0442\u0440\u0430\u0442\u0430\u043c\u0438, \u044f\u043a\u0456 \u0431\u0456\u0437\u043d\u0435\u0441 \u0431\u0456\u043b\u044c\u0448\u0435 \u043d\u0435 \u0433\u043e\u0442\u043e\u0432\u0438\u0439 \u043d\u0435\u0441\u0442\u0438;<\/li>\n<li><strong>EX<\/strong><strong> \u044f\u043a \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442 <\/strong><strong>CX<\/strong><strong>:<\/strong> \u0449\u043e \u043f\u043e\u0442\u0440\u0456\u0431\u043d\u043e \u043b\u044e\u0434\u044f\u043c \u043f\u0435\u0440\u0448\u043e\u0457 \u043b\u0456\u043d\u0456\u0457, \u0449\u043e\u0431 \u0441\u0442\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u044f\u043a\u0456\u0441\u043d\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0434\u043b\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0430;<\/li>\n<li><strong>\u041b\u044e\u0434\u044f\u043d\u0456\u0441\u0442\u044c \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0432 \u0435\u043f\u043e\u0445\u0443 <\/strong><strong>AI<\/strong><strong>:<\/strong> \u0434\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0434\u043e\u043f\u043e\u043c\u0430\u0433\u0430\u0454, \u0430 \u0434\u0435 \u0431\u0435\u0437 \u043b\u044e\u0434\u0441\u044c\u043a\u043e\u0433\u043e \u0441\u0443\u0434\u0436\u0435\u043d\u043d\u044f \u0432\u0436\u0435 \u043d\u0435 \u043e\u0431\u0456\u0439\u0442\u0438\u0441\u044f;<\/li>\n<li><strong>CX<\/strong> <strong>FAIL<\/strong><strong>:<\/strong> \u0447\u043e\u043c\u0443 \u0440\u0456\u0448\u0435\u043d\u043d\u044f, \u044f\u043a\u0435 \u0437\u0434\u0430\u0432\u0430\u043b\u043e\u0441\u044f \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u0438\u043c \u0434\u043b\u044f \u0431\u0456\u0437\u043d\u0435\u0441\u0443, \u043d\u0435 \u0441\u043f\u0440\u0430\u0446\u044e\u0432\u0430\u043b\u043e \u0434\u043b\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0430 \u0456 \u044f\u043a\u043e\u044e \u0432\u0438\u044f\u0432\u0438\u043b\u0430\u0441\u044f \u0439\u043e\u0433\u043e \u0440\u0435\u0430\u043b\u044c\u043d\u0430 \u0446\u0456\u043d\u0430.<\/li>\n<\/ul>\n<p><strong>\u0421\u0435\u0440\u0435\u0434 \u0441\u043f\u0456\u043a\u0435\u0440\u0456\u0432 \u0424\u043e\u0440\u0443\u043c\u0443: <\/strong><\/p><aside class=\"widget_telegram widget_telegram2\"><div class=\"widget_left\"><img decoding=\"async\" src=\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/logo.svg\" alt=\"logo itc\" width=\"64\" height=\"64\"><span>\u042f\u043a \u043d\u0430\u043a\u043e\u043f\u0438\u0447\u0443\u0432\u0430\u0442\u0438 \u0433\u0440\u043e\u0448\u0456 \u0442\u0430 \u0440\u043e\u0437\u0432\u0438\u0432\u0430\u0442\u0438 \u043a\u0430\u0440\u2019\u0454\u0440\u0443<\/span><\/div><div class=\"widget_right\"><a href=\"https:\/\/t.me\/mctoday\" target=\"_blank\" rel=\"nofollow\">\u0427\u0438\u0442\u0430\u0442\u0438 \u0443 Telegram <img decoding=\"async\" src=\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/arrow.svg\" alt=\"arrow\" width=\"12\" height=\"12\"><\/a><\/div><\/aside>\n    <style>\n        .widget_telegram{width: 100%;height:100px;background: url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back1.png\") left top no-repeat, url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back2.png\") right bottom no-repeat, linear-gradient(90deg, #005888, #208FFF);padding: 0 18px;display: flex;align-items: center;margin-bottom: 25px;margin-top: 30px;border-radius: 12px;}\n        .widget_left{display: flex;align-items: center;width: 100%;justify-content: center;}\n        .widget_right{flex: 0 0 180px;display: flex;align-items: center;justify-content: space-between;}\n        .widget_left img{flex: 0 0 64px;margin-right: 18px;}\n        .widget_left span{color: #fff;font-size: 28px;font-weight: 700;line-height: 1.3;letter-spacing: -0.01em;}\n        .widget_right a{display: flex;padding: 12px 16px;background: #FCE045;font-size: 14px;font-weight: 500;line-height: 1;color: #000;border-radius: 10px;border: none !important;align-items: center;letter-spacing: -0.01em;}\n        .widget_right a img{bottom: 0;right: 0;margin-left: 10px;}\n        .widget_right img{position: relative;bottom: 14px;}\n        @media (max-width: 768px){\n        .widget_telegram{height:162px;padding: 18px;flex-direction: column;border-radius: 12px;background: url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back1-m.png\") left top no-repeat, url(\"https:\/\/mc.today\/wp-content\/themes\/lightmc\/images\/telegram\/back2-m.png\") right bottom no-repeat, linear-gradient(135deg, #005888, #208FFF);}\n        .widget_left{align-items: flex-start;margin-bottom: 15px;}\n        .widget_left span{font-size: 22px;}\n        .widget_right{width: 100%;align-items: flex-start;flex: 0;}\n        .widget_right img{bottom: 16px;right: -18px;}\n        }\n    <\/style>\n    \n<ul>\n<li><strong>\u041a\u0438\u0440\u0438\u043b\u043e \u0404\u0436\u043e\u0432, <\/strong>\u0414\u0438\u0440\u0435\u043a\u0442\u043e\u0440 \u0437 \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u00ab\u041a\u0430\u043d\u0442\u0430\u0440 \u0423\u043a\u0440\u0430\u0457\u043d\u0430\u00bb<\/li>\n<li><strong>\u0414\u043c\u0438\u0442\u0440\u043e \u041f\u043e\u043b\u0456\u0449\u0443\u043a, <\/strong>\u0417\u0430\u0441\u0442\u0443\u043f\u043d\u0438\u043a \u0413\u043e\u043b\u043e\u0432\u0438 \u041f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u041f\u0423\u041c\u0411, \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u044c\u043d\u0438\u0439 \u0437\u0430 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u0440\u043e\u0437\u0434\u0440\u0456\u0431\u043d\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443<\/li>\n<li><strong>\u041c\u0438\u043a\u043e\u043b\u0430 \u0423\u043c\u0430\u043d\u0435\u0446\u044c, <\/strong>Vice Pres\u00adi\u00addent of Cus\u00adtomer Expe\u00adri\u00adence Uklon<\/li>\n<li><strong>\u0410\u0440\u0442\u0435\u043c \u041f\u0440\u0438\u0445\u043e\u0434\u044c\u043a\u043e, <\/strong>Gen\u00ader\u00adal Man\u00adag\u00ader Inter\u00adCon\u00adti\u00adnen\u00adtal Kyiv<\/li>\n<li><strong>\u041d\u0430\u0442\u0430\u043b\u044f \u0422\u043e\u0446\u044c\u043a\u0430, <\/strong>\u0415\u043a\u0441\u043f\u0435\u0440\u0442\u043a\u0430 \u0437 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u043c \u0434\u043e\u0441\u0432\u0456\u0434\u043e\u043c Cus\u00adtomerVista<\/li>\n<li><strong>\u041e\u043b\u0435\u043d\u0430 \u0426\u0438\u0441\u0430\u0440<\/strong>, \u041c\u0456\u0436\u043d\u0430\u0440\u043e\u0434\u043d\u0430 \u0435\u043a\u0441\u043f\u0435\u0440\u0442\u043a\u0430 \u0437\u0456 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0456\u0447\u043d\u043e\u0433\u043e \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0433\u043e \u0434\u043e\u0441\u0432\u0456\u0434\u0443 (CX)<\/li>\n<li><strong>\u0410\u043d\u0434\u0440\u0456\u0439 \u041b\u043e\u0433\u0432\u0456\u043d, <\/strong>CEO Kas\u00adta<\/li>\n<\/ul>\n<p><a href=\"https:\/\/kagroup.ua\/cx\/\" target=\"_blank\" rel=\"nofollow\"><strong>21\u2019 <\/strong><strong>CUSTOMER<\/strong> <strong>EXPERIENCE<\/strong> <strong>CONFERENCE<\/strong><\/a><strong> \u2013 <\/strong>\u0454\u0434\u0438\u043d\u0430 \u0432 \u0423\u043a\u0440\u0430\u0457\u043d\u0456 \u043a\u0440\u043e\u0441\u0433\u0430\u043b\u0443\u0437\u0435\u0432\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0456\u044f \u0434\u043b\u044f \u043a\u0435\u0440\u0456\u0432\u043d\u0438\u043a\u0456\u0432, \u044f\u043a\u0456 \u0431\u0443\u0434\u0443\u044e\u0442\u044c \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u043a\u0443 \u043c\u0430\u0439\u0431\u0443\u0442\u043d\u044c\u043e\u0433\u043e, \u0434\u0435 Cus\u00adtomer Expe\u00adri\u00adence \u0441\u0442\u0430\u0454 \u043d\u043e\u0432\u043e\u044e \u0431\u0456\u0437\u043d\u0435\u0441-\u043c\u043e\u0434\u0435\u043b\u043b\u044e \u0442\u0430 \u0434\u0436\u0435\u0440\u0435\u043b\u043e\u043c \u0441\u0442\u0430\u043b\u043e\u0433\u043e \u0437\u0440\u043e\u0441\u0442\u0430\u043d\u043d\u044f.<\/p>\n<p>\u0426\u0435 \u043f\u043e\u0434\u0456\u044f \u0434\u043b\u044f \u0442\u0438\u0445, \u0445\u0442\u043e \u0448\u0443\u043a\u0430\u0454 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u044c \u043d\u0430 \u043f\u0438\u0442\u0430\u043d\u043d\u044f: \u044f\u043a \u0447\u0435\u0440\u0435\u0437 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0437\u043c\u0456\u043d\u0438\u0442\u0438 \u043b\u043e\u0433\u0456\u043a\u0443 \u0437\u0440\u043e\u0441\u0442\u0430\u043d\u043d\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457, \u043f\u0456\u0434\u0432\u0438\u0449\u0438\u0442\u0438 \u043f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432, \u043f\u0440\u0438\u0441\u043a\u043e\u0440\u0438\u0442\u0438 \u0456\u043d\u043d\u043e\u0432\u0430\u0446\u0456\u0457 \u0442\u0430 \u0441\u0442\u0432\u043e\u0440\u0438\u0442\u0438 \u0431\u0456\u0437\u043d\u0435\u0441, \u044f\u043a\u0438\u0439 \u0432\u0438\u0433\u0440\u0430\u0454 \u043d\u0435 \u043b\u0438\u0448\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c \u0447\u0438 \u0446\u0456\u043d\u043e\u044e, \u0430 \u044f\u043a\u0456\u0441\u0442\u044e \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457 \u0437 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u043c.<\/p>\n<div class=\"mobile-hide text-center clearfix text-center-block\" style=\"margin-bottom: 10px;\">\n    <!-- \/22996452404 -->\n    <div id=\"div-gpt-ad-8730780279-90\" style=\"min-width: 728px; min-height: 90px;\">\n      <script>\n        googletag.cmd.push(function() { googletag.display('div-gpt-ad-8730780279-90'); });\n      <\/script>\n    <\/div>\n<\/div>\n<div class=\"mobile-show text-center clearfix no-amp\" style=\"margin-bottom: 10px;width: 100%;\">\n    <!-- \/22996452404 -->\n    <div id=\"div-gpt-ad-7665593799-33\" style=\"min-width: 300px; min-height: 250px;\">\n      <script>\n        googletag.cmd.push(function() { googletag.display('div-gpt-ad-7665593799-33'); });\n      <\/script>\n    <\/div>\n<\/div>\n<hr>\n<p style=\"text-align: center;\"><strong><em>\u0414\u0456\u0454 \u0441\u043f\u0435\u0446\u0456\u0430\u043b\u044c\u043d\u0430 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044f \u0434\u043b\u044f \u043a\u043e\u043c\u0430\u043d\u0434: 4 + 1, \u0430 \u0442\u0430\u043a\u043e\u0436 \u0434\u043b\u044f 10 \u0443\u0447\u0430\u0441\u043d\u0438\u043a\u0456\u0432<\/em><\/strong><\/p>\n<hr>\n<p>\u0413\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u0438\u0439 \u043f\u0430\u0440\u0442\u043d\u0435\u0440:<strong> \u041f\u0423\u041c\u0411<\/strong><\/p>\n<p>\u0413\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u0438\u0439 \u043f\u0430\u0440\u0442\u043d\u0435\u0440:<strong> \u041d\u043e\u0432\u0430 \u043f\u043e\u0448\u0442\u0430<\/strong><\/p>\n<p>\u041e\u0444\u0456\u0446\u0456\u0439\u043d\u0438\u0439 \u043f\u0430\u0440\u0442\u043d\u0435\u0440: <strong>Uklon<\/strong><\/p>\n<p>\u041e\u0444\u0456\u0446\u0456\u0439\u043d\u0438\u0439 \u043f\u0430\u0440\u0442\u043d\u0435\u0440: <strong>Raif\u00adfeisen<\/strong> <strong>Bank<\/strong><\/p>\n<p>\u0415\u043a\u0441\u043f\u043e \u043f\u0430\u0440\u0442\u043d\u0435\u0440: <strong>UniTalk<\/strong><\/p>\n<p>\u041a\u043e\u043d\u0442\u0430\u043a\u0442\u0438: <a href=\"mailto:info@kagroup.ua\" target=\"_blank\" rel=\"nofollow\">info@kagroup.ua<\/a> | +38 (063) 247 94 74<\/p>\n<p class=\"intro\">\u0414\u0435\u0442\u0430\u043b\u044c\u043d\u0430 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u0430 \u0442\u0430 \u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u0430\u043c\u0438 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u0430 <a href=\"https:\/\/kagroup.ua\/cx\/\" target=\"_blank\" rel=\"nofollow\">\u0437\u0430 \u043f\u043e\u0441\u0438\u043b\u0430\u043d\u043d\u044f\u043c<\/a><\/p>\n<div class=\"partners\"><div>\u041f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u044c\u043a\u0438\u0439 \u043c\u0430\u0442\u0435\u0440\u0456\u0430\u043b<a href=\"https:\/\/specials.mc.today\/\" title=\"\u0429\u043e \u0446\u0435 \u043e\u0437\u043d\u0430\u0447\u0430\u0454?\" class=\"faq-link\" target=\"_blank\">?<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456?<\/p>\n","protected":false},"author":28,"featured_media":495738,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10993],"tags":[32272],"class_list":["post-495736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spetsproekty","tag-customer-experience-conference"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 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\u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456? \u0417\u0430 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u0430\u043c\u0438 Forrester: \u0442\u0440\u0435\u0442\u0438\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0443 2026 \u0440\u043e\u0446\u0456 \u043c\u043e\u0436\u0435, \u043d\u0430\u0432\u043f\u0430\u043a\u0438, \u043f\u043e\u0433\u0456\u0440\u0448\u0438\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0447\u0435\u0440\u0435\u0437 \u043d\u0435\u0432\u0434\u0430\u043b\u043e \u0432\u043f\u0440\u043e\u0432\u0430\" \/>\n\t\t<meta property=\"og:url\" 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\u0417\u041c\u0406\u041d\u042e\u042e\u0422\u042c \u0411\u0406\u0417\u041d\u0415\u0421 \u0427\u0415\u0420\u0415\u0417 \u041a\u041b\u0406\u0404\u041d\u0422\u0421\u042c\u041a\u0418\u0419 \u0414\u041e\u0421\u0412\u0406\u0414 | MC.today\" \/>\n\t\t<meta name=\"twitter:description\" content=\"\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456? \u0417\u0430 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u0430\u043c\u0438 Forrester: \u0442\u0440\u0435\u0442\u0438\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0443 2026 \u0440\u043e\u0446\u0456 \u043c\u043e\u0436\u0435, \u043d\u0430\u0432\u043f\u0430\u043a\u0438, \u043f\u043e\u0433\u0456\u0440\u0448\u0438\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0447\u0435\u0440\u0435\u0437 \u043d\u0435\u0432\u0434\u0430\u043b\u043e \u0432\u043f\u0440\u043e\u0432\u0430\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/cdn.mc.today\/uploads\/20260827123714\/1200h630-1-.png\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"21\u2019CX CONFERENCE \u0417\u0411\u0415\u0420\u0415 \u041b\u0406\u0414\u0415\u0420\u0406\u0412, \u042f\u041a\u0406 \u0417\u041c\u0406\u041d\u042e\u042e\u0422\u042c \u0411\u0406\u0417\u041d\u0415\u0421 \u0427\u0415\u0420\u0415\u0417 \u041a\u041b\u0406\u0404\u041d\u0422\u0421\u042c\u041a\u0418\u0419 \u0414\u041e\u0421\u0412\u0406\u0414 | MC.today","description":"\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456? \u0417\u0430 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u0430\u043c\u0438 Forrester: \u0442\u0440\u0435\u0442\u0438\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0443 2026 \u0440\u043e\u0446\u0456 \u043c\u043e\u0436\u0435, \u043d\u0430\u0432\u043f\u0430\u043a\u0438, \u043f\u043e\u0433\u0456\u0440\u0448\u0438\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0434\u043e\u0441\u0432\u0456\u0434 \u0447\u0435\u0440\u0435\u0437 \u043d\u0435\u0432\u0434\u0430\u043b\u043e \u0432\u043f\u0440\u043e\u0432\u0430","canonical_url":"https:\/\/mc.today\/uk\/21-cx-conference-zbere-lideriv-yaki-zminyuyut-biznes-cherez-kliyentskij-dosvid\/","robots":"max-snippet:-1, max-image-preview:large, max-video-preview:-1","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"uk_UA","og:site_name":"MC.today","og:type":"article","og:title":"21\u2019CX CONFERENCE \u0417\u0411\u0415\u0420\u0415 \u041b\u0406\u0414\u0415\u0420\u0406\u0412, \u042f\u041a\u0406 \u0417\u041c\u0406\u041d\u042e\u042e\u0422\u042c \u0411\u0406\u0417\u041d\u0415\u0421 \u0427\u0415\u0420\u0415\u0417 \u041a\u041b\u0406\u0404\u041d\u0422\u0421\u042c\u041a\u0418\u0419 \u0414\u041e\u0421\u0412\u0406\u0414 | MC.today","og:description":"\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 \u0446\u0435 \u0431\u0456\u043b\u044c\u0448\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456? \u0417\u0430 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u0430\u043c\u0438 Forrester: \u0442\u0440\u0435\u0442\u0438\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0443 2026 \u0440\u043e\u0446\u0456 \u043c\u043e\u0436\u0435, \u043d\u0430\u0432\u043f\u0430\u043a\u0438, 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\u0427\u0415\u0420\u0415\u0417 \u041a\u041b\u0406\u0404\u041d\u0422\u0421\u042c\u041a\u0418\u0419 \u0414\u041e\u0421\u0412\u0406\u0414 | MC.today","twitter:description":"\u0421\u044c\u043e\u0433\u043e\u0434\u043d\u0456 \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0431\u0456\u043b\u044c\u0448\u0435 \u0434\u0430\u043d\u0438\u0445 \u043f\u0440\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c-\u043a\u043e\u043b\u0438, \u0431\u0456\u043b\u044c\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u0435\u0442\u0440\u0438\u043a, \u0431\u0456\u043b\u044c\u0448\u0435 \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0435\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u0441\u0432\u0456\u0434. \u041e\u0434\u043d\u0430\u043a, \u0447\u0438 \u0433\u0430\u0440\u0430\u043d\u0442\u0443\u0454 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